The "Add a Weekday or Weekend Tag on Creation of a Torq Case" workflow template is designed to enhance case management by automatically tagging new Torq cases based on the day and time they are created. This workflow identifies whether a case is created on a weekday or weekend by determining the local timezone's hour and day. It then applies the appropriate tag, allowing teams to prioritize and manage cases more effectively according to their business hours.
Use Cases
Case Management
Workflow Breakdown
Workflow is triggered by a new Torq case being created
Find the hour of day and day of week for the local timezone
Based on the hour and day of week assign either a Weekday or Weekend tag to the case.
Vendors
Utils, Torq Cases
Workflow Output
A tag based on the day and hour of the week on a new Torq case.