The "Add a Weekday or Weekend Tag on Creation of a Torq Case" workflow template is designed to enhance case management by automatically tagging new Torq cases based on the day and time they are created. This workflow identifies whether a case is created on a weekday or weekend by determining the local timezone's hour and day. It then applies a "Weekday" or "Weekend" tag accordingly, streamlining the organization and prioritization of cases for businesses.
Use Cases
Case Management
Workflow Breakdown
Workflow is triggered by a new Torq case being created
Find the hour of day and day of week for the local timezone
Based on the hour and day of week assign either a Weekday or Weekend tag to the case.
Vendors
Utils, Torq Cases
Workflow Output
A tag based on the day and hour of the week on a new Torq case.