This Torq workflow template initiates an incident response process when Veeam ONE security alarms are elevated to a Warning or Error state. Upon alarm detection, it auto-generates a Torq case with specific severity levels and SLAsâHIGH severity and a 4-hour SLA for warnings, CRITICAL severity with a 1-hour SLA for errors. This workflow centralizes case management and ensures prompt action, driving efficient incident resolution and reducing response times for critical alerts.
Use Cases
Case Management , DSPM
Workflow Breakdown
Creates a case in Torq using a field mapper when security-related alarms in Veeam ONE are triggered in a Warning or Error state.
Helps ensure that important security alerts are tracked and investigated in Torq.
Sets the severity and SLA for each case in Veeam based on the alarm status.
If the Veeam ONE alarm status is Warning, the Torq severity is set to HIGH , and the SLA is 4 hours.
If the Veeam ONE alarm status is Error severity is Infected, the Torq severity is set to CRITICAL, and the SLA is 1 hour.
Attaches a predefined Runbook
Vendors
Utils, Torq Cases