This workflow template facilitates seamless case management by automating the synchronization of case assignees between Torq and ServiceNow. When a case is reassigned in Torq, the workflow updates the corresponding ServiceNow incident, ensuring that the same assignee manages both records. This integration streamlines task tracking and enhances collaboration across platforms, ideal for teams utilizing ServiceNow for incident management.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when case is assigned to a new teammate.
Assign the ServiceNow case to the same user in Torq based on the users email address.
Vendors
Utils, ServiceNow, Torq Cases
Tips