The Insights dashboard keeps track of time saved with Torq and key workflow stats. You can set TimeBack benchmarks for each workflow you publish, and the dashboard calculates the total time saved across all workflows. These metrics help you monitor different aspects of your workflows and identify any issues that need attention.
The TimeBack calculation considers only successful executions of published workflows, including the execution durations of any nested workflows.
What workflow metrics does the Insights dashboard display?
The Insights dashboard compiles data based on your reported TimeBack benchmarks, executed runs, and published workflows. You can see your most used workflows, total published workflows, total runs, and individual workflows.
Breakdown displays the top five most time-saving workflows and their usage over time.
Workflow runs displays the number of runs or the average run time per day.
Most used workflows shows the most frequently used workflows. The success rate, displayed in a percentage upon hovering over the workflow, is calculated by runs that finish without errors.
How is the TimeBack benchmark set?
Adjust the TimeBack benchmark by dragging the slider to reflect the time the use case takes to do manually. You can use Torq's default time or calculate it based on your past experiences and the steps involved - don't forget to add the time spent moving between applications, systems, human-in-the-loop, and other irregulars.
Dashboard review
During your initial dashboard configuration, you can assign the TimeBack benchmarks from the Review button on the Insights dashboard. The workflows requiring a benchmark will be easily accessible.
Publish workflow
When you publish a workflow, you can update the default TimeBack benchmark or keep it as is.
Workflow manager
You can change the TimeBack benchmark from within the main workflow viewer without entering each workflow by clicking on settings and adjusting the benchmark accordingly.
What if I do not update the TimeBack benchmark?
If the TimeBack benchmark is not adjusted before publishing, it will save the default time as that workflow's benchmark.
What if I do not want the workflow included in the statistics?
If the workflow does not save time or you do not want the run information included in the dashboard, you can check the box at the bottom of the TimeBack menu, and it will be excluded from the dashboard calculations.
Dashboard adjustments are not retroactive.
How do I filter the metrics on my dashboard?
Select up to 5 tags from the tags dropdown menu (defaulted to All Tags) to display the corresponding workflows' metrics. If you check more than one tag, the information in the graphs will be distinguished by assigned colors, which can be toggled or hovered over to isolate or combine statistics.
Tag filtering will allow you to see how, for example, effectively Phishing Prevention workflows are running or Scheduled versus Triggered workflows compared in their run frequency. Share, send, and save links to your dashboard after filtering for tags and time, and the URI will reflect your changes.
How often is the dashboard updated?
TimeBack, tags, and other statistics are reflected in the dashboards 24 hours after changes.