Overview
Monitor workflow failures
When a published workflow fails, it’s important to detect and resolve the issue quickly. Torq provides multiple notification options to alert you when failures occur, helping you respond in real time and maintain operational reliability.
Configure notifications per workflow
Failure notifications are configured per workflow. For each workflow, you must define the notification method and recipients individually.
You can also use the System Events > Workflow failure trigger to centrally monitor failures across all workflows in your workspace.
How to use
Configure email and webhook notifications
Navigate to workflows: Go to the Workflows page.
Open notification settings: Click the workflow three-dot (...) menu and select Manage notifications.
Configure email recipients: Enter an external email address or select an organizational email from the dropdown.
(Optional) Configure webhook: Add a webhook endpoint and authentication headers if needed.
Email notifications include:
Workspace name
Workflow name
Triggering entity
Event ID
Failure timestamp
Failed step
Webhook notifications send a JSON payload with the failure details.
Send notifications to Slack
You can route notifications to Slack by using a channel or DM email address.
Get Slack email address:
Right-click a channel or DM in Slack.
Select View conversation details or View channel details.
Open the Integrations tab.
Click Send emails to this channel or conversation.
Copy the generated email address.
Add to Torq notifications: Paste the email address into the notification settings in Torq.
Slack will receive the notification as an email message in the selected channel or conversation.
Monitor failures using a trigger
Use system trigger: Use the System Events > Workflow failure trigger to create workflows that respond automatically to failures.