If a published workflow fails, the issue must be identified and fixed quickly. There are several options to receive a notification upon such a failure.
Workflow failure notifications are on the workflow level, and the notification method and recipient(s) must be set for each separate workflow. Alternatively, you can set a global System Event alert upon published workflow failure.
Email & Webhook Notifications
Go to the Workflows page.
Click the three-dot menu button.
Select Manage notifications.
For an email notification, enter an external email address or select an organizational email from the dropdown list. The email will include the following information about the execution:
Workspace name
Workflow name
The entity that triggered the workflow
Event ID
Date and time the workflow failed
Step on which the workflow failed
Both Torq and external webhooks are supported. You can use authentication headers as needed. The webhook will receive a JSON event containing the failure information.
Slack Notifications
You can send DMs and messages to channels via Slack integration email addresses.
To attach an email address to a DM or channel, follow these steps in Slack.
Right-click the DM or channel you want to message and select View conversation details or View channel details.
Go to the Integrations tab.
Click Send emails to this channel or Send emails to this conversation.
Copy the email address.
Return to Torq and follow the above steps to add the email to the failure notifications. The email will then be sent to the Slack channel.