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Jira Issue Reminder and Escalation via Slack or Teams - Workflow Template
Jira Issue Reminder and Escalation via Slack or Teams - Workflow Template

Send reminder and escalation messages via Slack or Microsoft Teams on a Jira issue status on a specific polling interval.

Updated over 6 months ago

Ensure timely action on Jira issues by setting up automated reminders and escalation processes. This workflow template initiates a check on a Jira issue's status, sending regular notifications to the designated issue owner through Slack or Microsoft Teams. If the issue remains unresolved after a predetermined number of reminders, escalation emails are triggered, maintaining momentum and accountability in your project management or application security operations.

Optional Triggers

Slack,"A Parent Workflow"

Use Cases

Application Security Operations , Security Bots

Workflow Breakdown

  1. Set the Jira Issue, Escalation Email and desired issue status

  2. Check if the issue is in the desired status, if not wait for a time interval and check the issue again

  3. Notify the user via Slack or Microsoft Teams and remind them of the issue

  4. After a set number of intervals begin sending messages to the escalation email provided.

Vendors

Slack, Utils, Microsoft Teams Bot, Jira Cloud

Workflow Output

Messages to the issue owner via Slack or Microsoft Teams

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