Ensure timely action on Jira issues by setting up automated reminders and escalation processes. This workflow template initiates a check on a Jira issue's status, sending regular notifications to the designated issue owner through Slack or Microsoft Teams. If the issue remains unresolved after a predetermined number of reminders, escalation emails are triggered, maintaining momentum and accountability in your project management or application security operations.
Optional Triggers
Slack,"A Parent Workflow"
Use Cases
Application Security Operations , Security Bots
Workflow Breakdown
Set the Jira Issue, Escalation Email and desired issue status
Check if the issue is in the desired status, if not wait for a time interval and check the issue again
Notify the user via Slack or Microsoft Teams and remind them of the issue
After a set number of intervals begin sending messages to the escalation email provided.
Vendors
Slack, Utils, Microsoft Teams Bot, Jira Cloud
Workflow Output
Messages to the issue owner via Slack or Microsoft Teams