This workflow template streamlines IT service management by automating notifications for closed or resolved incidents in ServiceNow. It enhances communication by sending enriched Slack messages to designated users or channels, detailing the incident and the responsible personnel. Ideal for application security operations and security bots, this template ensures timely updates and improved incident management efficiency.

Trigger

ServiceNow

Use Cases

Application Security Operations , Security Bots

Workflow Breakdown

Setup a business rule within ServiceNow to receive events to Torq
Pull information from the incident that was closed or resolved
Pull information on the closing/resolving user
Send a status update to the user/channel in Slack as listed in the set variable step