Streamline communication and ensure timely updates with our ITSM workflow template for ServiceNow. This workflow automates the process of sending Slack notifications when incidents are resolved or closed. It pulls relevant details, such as incident information and the user handling the closure, and enriches the Slack message to keep teams informed without manual updates. Ideal for support and operations teams looking for efficient incident management and real-time notifications.
Trigger
ServiceNow
Use Cases
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Workflow Breakdown
Setup a business rule within ServiceNow to receive events to Torq
Pull information from the incident that was closed or resolved
Pull information on the closing/resolving user
Send a status update to the user/channel in Slack as listed in the set variable step
Vendors
Slack, Utils, ServiceNow
Workflow Output
Success/Failure via Slack
Tips
Use the Torq documentation to setup the Business Rules within ServiceNow at - https://docs.torq.io/integrations/servicenow