This workflow template "Send a Microsoft Outlook Email to Assignee in a Torq Case" streamlines the process of notifying users about new case assignments within Torq. Upon assignment, it confirms the assignee as a Microsoft 365 user, calculates the service level agreement (SLA) target date, and discerns whether the assignment originated from a user or a workflow. An email notification is then dispatched via Microsoft Outlook, including crucial case details and a direct link to the Torq case for efficient case management. This automation enhances communication efficiency and ensures timely case handling.
Use Cases
Case Management
Workflow Breakdown
Set the Microsoft 365 integration and the source email address in the workflow parameters
Calculate the SLA date and if the assignment was made by a user or workflow
Send the email message via Microsoft Outlook with a short summary of the case.
Vendors
Utils, Microsoft Outlook, Microsoft Azure AD, Microsoft 365
Workflow Output
Email message to the user on case assignment.