Zendesk is a customer experience and support platform.
Trigger Torq Workflows with Zendesk
Create a Zendesk Trigger Integration in Torq
Go to Build > Integrations > Triggers > Zendesk and click Add.
Give the integration a unique and meaningful name.
Add an Authentication Header and Secret. Copy these parameters, you will need them later.
Click Add.
Copy the webhook generated for use later.
Connect a Torq Trigger to Zendesk
You must be an admin or have a role with permission to implement webhooks in Zendesk.
Go to Zendesk Products > Admin Center > Apps and integrations and select Webhooks > Webhooks.
Click Create webhook and then Zendesk events.
Select the specific events for which you want to trigger the Torq workflow.
Give the webhook a relevant name and description.
Paste the webhook generated from Torq earlier.
Select the proper Request method and Request format.
Insert the Authentication Header and Secret you added to the webhook earlier in Torq.
Click Create webhook to finalize.
Use Zendesk Steps in Torq
Create a Custom Torq Integration in Zendesk
In Zendesk, go to Account Settings > Connections > Add connection.
From the service menu, click Custom Integration.
Give the integration a unique and meaningful name.
Copy the API token created.
Create a Zendesk Steps Integration in Torq
Go to Build > Integrations > Steps > Zendesk and click Add.
Give the integration a unique and meaningful name.
Enter the email of the Zendesk account wherein you created the custom Torq integration.
Enter the API token created earlier.
Click Add.