The "Synchronize Torq Case Severity to ServiceNow Urgency and Impact" workflow automates the alignment of Torq case severities to ServiceNow incidents' impact and urgency settings, enhancing incident response efficiency. Triggered by severity changes in Torq, it dynamically maps these modifications to ServiceNow, ensuring a streamlined and consistent approach to handling case escalations and priorities in both platforms. Ideal for organizations aiming to synchronize IT service management and case management systems seamlessly.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when severity is changed.
Maps the Torq severity to the ServiceNow impact and urgency values.
Vendors
Utils, ServiceNow, Torq Cases
Tips
Adjust the Filter Severity step to the desired impact and urgency as required.