Display custom field and observable details directly in a case description. Embedded mentions give high visibility of key details, without switching tabs or scrolling through the full case context.
Embed details manually in the case, or automatically through a workflow.
How to use
Go to Cases page: In your Cases page, open the desired case. Go to Description and click on the edit con.
Embed mention: Use the following markdown structure to embed an observable or custom field:
For observables, use
[mention://observable/<observable_ID>]For custom fields, use
[mention://custom_field/<field_name>]
Save edits: Click outside the Description box to save your edits and display embedded objects in view.
Observables are displayed with an icon, value, type and reputation. Hover over the mention to view a preview, and click on it to link to the observable in the Observables page. Observables are colour-coded by severity.
Custom fields are displayed with an icon, field name, and value.
If you update the custom field value in the custom field list, it will automatically update the mention in the description.