During a case investigation, it’s essential to review all available information to avoid missing critical details. Custom fields are particularly important as they contain case-specific data not captured by standard fields. Each case can have unique custom fields, so always check these to ensure you have a complete understanding of the case.
Accessing Custom Fields
To view the custom fields of a case:
Navigate to the Cases page and open the desired case.
Click the Custom fields icon.
You can manually edit the values of custom fields.
