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Request User Account Unlock in JumpCloud - Workflow Template
Request User Account Unlock in JumpCloud - Workflow Template

Request an unlock of the users account in JumpCloud by sending a Slack Slash command and verifying the user and lock status.

Updated over a week ago

The "Request User Account Unlock in JumpCloud" workflow template automates the process of unlocking a JumpCloud account. It's triggered via a Slack Slash command, providing a seamless experience for users in need of account access restoration. The workflow involves user and token verification within Slack and JumpCloud, sending verification codes to alternate email addresses, and updating all involved parties through Slack messages about the account unlock status, enhancing overall security and efficiency.

Trigger

Slack Slash Commands

Optional Triggers

"Microsoft Teams"

Use Cases

Security Bots

Workflow Breakdown

  1. Send a message to the user and the admin user or channel and reply inside of the thread for all communications

  2. Validate the Slack Application Token, Slack Team, and user in JumpCloud

  3. Send and validate a random token to the users alternate email address

  4. Validate the token matches what was sent for the user

  5. Check if the user is locked, and if locked, unlock the user in JumpCloud

  6. Send a status message to the user and admin user or channel

Vendors

Slack, Utils, Email, JumpCloud

Workflow Output

All output via Slack to the user or admin user/channel on the status of the unlock procedure.

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