This workflow template automates the process of capturing and attaching a screenshot to a Jira issue or ServiceNow incident, efficiently streamlining the documentation of UI issues or evidence for support tickets. It ensures the correct visualization of a given URL is attached to the respective ticket, with error handling for any attachment or screenshot creation issues. Ideal for support teams needing to enrich incident records or validate UI-related reports in their ITSM or development tracking tools.
Use Cases
Threat Intelligence Enrichment
Workflow Breakdown
Provide the workflow with the ticket type, ticket id and URL
The screenshot will be created and attached to the given ticket or issue
If an error occurs on the attachment failure or the screenshot was not able to be created, the error will be provided.
Vendors
Utils
Workflow Output
Screenshot attachment to the provided issue or incident