Automate case management with Torq's workflow template that tags new cases as "Weekday" or "Weekend" based on the case creation time. This helps streamline case handling by immediately categorizing cases created during standard business hours or off-hours, ensuring prompt and accurate response according to the time sensitivity of the issue.
Use Cases
Case Management
Workflow Breakdown
Workflow is triggered by a new Torq case being created
Find the hour of day and day of week for the local timezone
Based on the hour and day of week assign either a Weekday or Weekend tag to the case.
Vendors
Utils, Torq Cases
Workflow Output
A tag based on the day and hour of the week on a new Torq case.