This workflow template streamlines case management in Torq by automatically sending a notification via Slack to the newly assigned user whenever a Torq case is assigned. It enriches the notification with a summary of the case details and includes a direct hyperlink for quick access, ensuring that assignees receive immediate updates. Additionally, it verifies whether the assignment was made by a person or another workflow and calculates the Service Level Agreement (SLA) due date to keep track of case resolution timelines.
Optional Triggers
"New Case Creation"
Use Cases
Case Management
Workflow Breakdown
On a trigger on an assignment to a Torq case, lookup the user in Slack
Calculate the SLA date and if the assignment was made by a user or workflow
Send the notification message via Slack with a short summary of the case.
Vendors
Slack, Utils
Workflow Output
Slack message to the assignee of the Torq case.