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Send a Slack Notification to Assignee in a Torq Case - Workflow Template
Send a Slack Notification to Assignee in a Torq Case - Workflow Template

Send a notification to a new assignee on a Torq Case via Slack with a summary of the case and a direct hyperlink to the case.

Updated over 6 months ago

This workflow template streamlines case management in Torq by automatically sending a notification via Slack to the newly assigned user whenever a Torq case is assigned. It enriches the notification with a summary of the case details and includes a direct hyperlink for quick access, ensuring that assignees receive immediate updates. Additionally, it verifies whether the assignment was made by a person or another workflow and calculates the Service Level Agreement (SLA) due date to keep track of case resolution timelines.

Optional Triggers

"New Case Creation"

Use Cases

Case Management

Workflow Breakdown

  1. On a trigger on an assignment to a Torq case, lookup the user in Slack

  2. Calculate the SLA date and if the assignment was made by a user or workflow

  3. Send the notification message via Slack with a short summary of the case.

Vendors

Slack, Utils

Workflow Output

Slack message to the assignee of the Torq case.

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