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Send a Microsoft Teams Notification to Assignee in a Torq Case - Workflow Template
Send a Microsoft Teams Notification to Assignee in a Torq Case - Workflow Template

Send a notification to the new assignee on a Torq Case via Microsoft Teams with a summary of the case and a direct hyperlink to the case.

Updated over 6 months ago

This workflow template facilitates automated notifications in Microsoft Teams whenever a new assignee is designated to a Torq Case. It confirms the user in Azure Active Directory, calculates the SLA date, checks if the assignment was made by a user or another workflow, and sends a detailed message with a case summary and direct link to the assigned user via Teams, streamlining case management processes.

Optional Triggers

"New Case Creation"

Use Cases

Case Management

Workflow Breakdown

  1. On a trigger on an assignment to a case lookup the user in Azure Active Directory

  2. Calculate the SLA date and if the assignment was made by a user or workflow

  3. Send the notification message via Microsoft Teams with a short summary of the case.

Vendors

Utils, Microsoft Azure AD, Microsoft 365, Microsoft Teams Bot

Workflow Output

Microsoft Teams message to the assignee of the case.

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