This workflow template facilitates automated notifications in Microsoft Teams whenever a new assignee is designated to a Torq Case. It confirms the user in Azure Active Directory, calculates the SLA date, checks if the assignment was made by a user or another workflow, and sends a detailed message with a case summary and direct link to the assigned user via Teams, streamlining case management processes.
Optional Triggers
"New Case Creation"
Use Cases
Case Management
Workflow Breakdown
On a trigger on an assignment to a case lookup the user in Azure Active Directory
Calculate the SLA date and if the assignment was made by a user or workflow
Send the notification message via Microsoft Teams with a short summary of the case.
Vendors
Utils, Microsoft Azure AD, Microsoft 365, Microsoft Teams Bot
Workflow Output
Microsoft Teams message to the assignee of the case.