This workflow notifies a designated Microsoft Teams channel whenever a new Torq case is created, simplifying case management by providing immediate updates. It can filter notifications based on case severity and includes details such as case ID, title, severity, SLA, assignee, and description, all formatted neatly in a Teams message. This rapid notification system ensures cases are acknowledged and assigned swiftly, enhancing the team's response capabilities.
Use Cases
Case Management
Workflow Breakdown
Set the Microsoft Teams Integration and Channel to notify
Set any filters that are desired for the case trigger. For example to filter out any Low severity cases.
Publish the workflow
Vendors
Scripting, Utils, Microsoft Teams Bot
Workflow Output
Microsoft Teams message with details of the new case that is created.