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Notify a Teams Channel on Case Creation - Workflow Template
Notify a Teams Channel on Case Creation - Workflow Template

Workflow that will notify a specific Microsoft Teams channel for every new Torq case that is created.

Updated over a month ago

This workflow notifies a designated Microsoft Teams channel whenever a new Torq case is created, simplifying case management by providing immediate updates. It can filter notifications based on case severity and includes details such as case ID, title, severity, SLA, assignee, and description, all formatted neatly in a Teams message. This rapid notification system ensures cases are acknowledged and assigned swiftly, enhancing the team's response capabilities.

Use Cases

Case Management

Workflow Breakdown

  1. Set the Microsoft Teams Integration and Channel to notify

  2. Set any filters that are desired for the case trigger. For example to filter out any Low severity cases.

  3. Publish the workflow

Vendors

Scripting, Utils, Microsoft Teams Bot

Workflow Output

Microsoft Teams message with details of the new case that is created.

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