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Notify on Open and In-Progress Torq Cases Approaching the SLA - Workflow Template

Scheduled workflow that will send a notification to Slack or Microsoft Teams on Torq cases that are approaching or past the defined SLA.

Updated today

This workflow template is designed to enhance case management by automatically notifying team members via Slack or Microsoft Teams when Torq cases are nearing or have exceeded their Service Level Agreement (SLA) deadlines. By regularly pulling open and in-progress cases, the workflow ensures timely alerts, helping teams prioritize and address critical issues efficiently, thus maintaining service quality and compliance.

Use Cases

Case Management

Workflow Breakdown

  1. Pull all Open and In-Progress cases

  2. Filter for cases that are approaching the SLA based on the defined warning times.

  3. Check if a notification has occurred for this particular warning level

  4. Send a notification to Slack or Microsoft Teams

Vendors

Slack, Utils, Microsoft Teams Bot, Torq, Torq Cases

Workflow Output

Notification on approaching SLAs for Torq cases.

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