This Torq workflow template streamlines case management by sending real-time Slack notifications to users when mentioned in a Torq Case comment. It extracts the mention, ensures compliance with Slack formatting, searches for the user within Slack, and if found, dispatches a notification with a hyperlink back to the relevant case, enhancing collaboration and response times within teams.
Use Cases
Case Management
Workflow Breakdown
Extract the comment that included the mention.
Update the message to be compliant with Slack removing
from the email address
Search for the user in Slack and if found, send the notification.
Vendors
Slack, Utils
Workflow Output
Slack message to users on the mention from the Torq Case.