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Send Slack Notification upon Mention in a Torq Case - Workflow Template
Send Slack Notification upon Mention in a Torq Case - Workflow Template

When a user is mentioned in a Torq Case comment, send the user a notification in Slack with the text and a hyperlink to the case.

Updated over 6 months ago

This Torq workflow template streamlines case management by sending real-time Slack notifications to users when mentioned in a Torq Case comment. It extracts the mention, ensures compliance with Slack formatting, searches for the user within Slack, and if found, dispatches a notification with a hyperlink back to the relevant case, enhancing collaboration and response times within teams.

Use Cases

Case Management

Workflow Breakdown

  1. Extract the comment that included the mention.

  2. Update the message to be compliant with Slack removing

    from the email address

  3. Search for the user in Slack and if found, send the notification.

Vendors

Slack, Utils

Workflow Output

Slack message to users on the mention from the Torq Case.

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