This Torq workflow template streamlines the case management process by automatically sending Microsoft Teams notifications to users mentioned in a Torq Case comment. Upon identification of a user mention, the workflow extracts the comment, updates the message format, and searches for the user in Azure Active Directory. If the user is found, a notification message with the relevant case details and a direct hyperlink is dispatched, ensuring prompt and efficient communication within the organization.
Use Cases
Case Management
Workflow Breakdown
Extract the comment that included the mention
Update the message to remove the
from the email addresses that are included.
Search for the user in Microsoft Azure Active Directory and if found, send the notification message.
Vendors
Utils, Microsoft Azure AD, Microsoft 365, Microsoft Teams Bot
Workflow Output
Microsoft Teams message on the mention from the Torq Case.