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Notify a Slack Channel on Case Creation - Workflow Template
Notify a Slack Channel on Case Creation - Workflow Template

Workflow that will notify a specific Slack channel for every new Torq case that is created.

Updated over a month ago

Streamline your case management with the "Notify a Slack Channel on Case Creation" workflow template. This simple-to-implement process automates the notification of a designated Slack channel whenever a new case is generated in Torq. Customize the trigger filters according to your requirements to ensure that the workflow activates for relevant cases. Upon publishing this workflow, each creation of a case is instantly communicated to your team, enhancing awareness and prompting quick action.

Use Cases

Case Management

Workflow Breakdown

  1. Set the Slack Integration and Channel

  2. Set any filters that are desired for the case trigger. For example to filter out any Low severity cases.

  3. Publish the workflow

Vendors

Slack, Scripting, Utils

Workflow Output

Slack message with details of the new case that is created.

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