Streamline your case management with the "Notify a Slack Channel on Case Creation" workflow template. This simple-to-implement process automates the notification of a designated Slack channel whenever a new case is generated in Torq. Customize the trigger filters according to your requirements to ensure that the workflow activates for relevant cases. Upon publishing this workflow, each creation of a case is instantly communicated to your team, enhancing awareness and prompting quick action.
Use Cases
Case Management
Workflow Breakdown
Set the Slack Integration and Channel
Set any filters that are desired for the case trigger. For example to filter out any Low severity cases.
Publish the workflow
Vendors
Slack, Scripting, Utils
Workflow Output
Slack message with details of the new case that is created.