Torq

Torq Reporting empowers you to gain key insights into case management metrics, helping you to optimize processes, prioritize tasks effectively, and plan strategically. Regularly reviewing the available dashboards allows you to transform data into actionable insights, ensuring your HyperSOC operates efficiently through informed decision-making.

- Go to Monitor &gt; Reporting to access the dashboards available for your workspace.
- Reporting is currently only available in workspaces with case management and is accessible to users with roles that include the dashboard.read scope. 
- If you cannot access the Reporting page, it may indicate that no dashboards are currently configured for your workspace.

- Use the available dashboards to review key metrics and track case management performance.

- Use the filters at the top of the page, similar to those on the Cases page, to focus on specific cases and ensure the widgets display the most relevant information.
- Filters applied to individual widgets will override page-level filters.

- Toggle the All Workspaces switch at the top of the page to view metrics across <a href="https://kb.torq.io/en/articles/9109999-torq-s-all-workspaces-view-manage-cases-across-multiple-workspaces">all your workspaces</a>.

1. Navigate to Reporting:
 - Go to Monitor &gt; Reporting to access the dashboards available for your workspace.
 - Reporting is currently only available in workspaces with case management and is accessible to users with roles that include the dashboard.read scope. 
 - If you cannot access the Reporting page, it may indicate that no dashboards are currently configured for your workspace.
2. Explore Dashboards:
 - Use the available dashboards to review key metrics and track case management performance.
3. Apply Filters:
 - Use the filters at the top of the page, similar to those on the Cases page, to focus on specific cases and ensure the widgets display the most relevant information.
 - Filters applied to individual widgets will override page-level filters.
4. View Metrics Across Workspaces:
 - Toggle the All Workspaces switch at the top of the page to view metrics across <a href="https://kb.torq.io/en/articles/9109999-torq-s-all-workspaces-view-manage-cases-across-multiple-workspaces">all your workspaces</a>.

The following options are available at the top of the dashboard:

Manage Widget Visibility: Show or hide widgets to create a dashboard view that aligns with your needs and focuses on the most relevant data.

- These preferences are saved locally for each user.

Enable TV Mode: Switch to TV Mode for a clean, widget-focused display, ideal for larger screens or presentations. In this mode, the dashboard automatically refreshes every minute to keep data up to date. Hover over the top of the page to return to the standard view.

Export as PDF: Click the download icon in the top-right corner to save the dashboard as a PDF. This lets you share key insights with stakeholders or archive snapshots for offline reference.

Last Updated: View the timestamp of the most recent data update to ensure the information is current. Refresh to update the data.

1. Manage Widget Visibility: Show or hide widgets to create a dashboard view that aligns with your needs and focuses on the most relevant data.
 - These preferences are saved locally for each user.
2. Enable TV Mode: Switch to TV Mode for a clean, widget-focused display, ideal for larger screens or presentations. In this mode, the dashboard automatically refreshes every minute to keep data up to date. Hover over the top of the page to return to the standard view.
3. Export as PDF: Click the download icon in the top-right corner to save the dashboard as a PDF. This lets you share key insights with stakeholders or archive snapshots for offline reference.
4. Last Updated: View the timestamp of the most recent data update to ensure the information is current. Refresh to update the data.

Gain actionable insights with Torq Reporting to enhance task prioritization and optimize SOC operations.

Browsing Dashboards

Dashboard Controls and Options