Configure Torq Interact-triggered Workflows to appear in the sidebar under the Interact menu. Anyone in the workspace can then access and run the Interaction Flow directly within Torq without needing to manage or bookmark external URLs. Reduce context switching and make it easier to complete tasks quickly while staying in the same interface and easily revisiting Interaction executions.
All workspace members can access and run any Interaction Flows shared to the sidebar.
Set an Interaction Flow to Show in the Sidebar
In a new or existing Workflow using a Torq Interact trigger, go to the Trigger Interaction and click Show in Sidebar.
Only workflows Triggered by Torq Interact can be set to show in the sidebar. Interaction Flows originating from a Workflow cannot be shown in the sidebar.
Click Publish.
You should now be able to view the Torq Interaction in the sidebar under Interact.
The Interact tab will only be visible on the sidebar once at least one Interaction Flow is set to be shown.
Interaction Flows will be displayed under the name of the Workflow they are in, not the Interaction Flow itself.
Trigger an Interaction Flow from the Sidebar
In the sidebar, click Interact, then click the Interaction Flow name.
The Interaction will begin running inside Torq without opening an additional window.
To restart the Interaction Flow you're currently working on, click the Discard & Start Over button, which will appear as long as requests are processed.
Because the Interaction Flow runs within Torq, you can move throughout Torq (open Workflows, Cases, etc.) and return to the Interaction Flow where you left off.
Open Torq in another tab to run additional Interaction Flows simultaneously or a new execution of one. Each execution can only be accessed in the tab in which it was initially opened.
Use Case Example
Run Interaction Flows While Referencing Torq
An analyst realizes they need to request a firewall change from the network security team.
Instead of switching to an external ticketing system, they can open a Firewall Network Request Interaction Flow from the sidebar.
While filling out the Interaction Flow, they can reference an opened case or workflow execution to find the details.