Configure Torq Interact-triggered workflows to appear in the sidebar under the Interact menu. Anyone in the workspace can then access and run the Interaction Flow directly within Torq without needing to manage or bookmark external URLs. Reduce context switching and make it easier to complete tasks quickly while staying in the same interface and easily revisiting Interaction executions.
For Interaction Flows starting inside a workflow, you can also send notifications for specific users directly to the sidebar, ensuring they see and act on relevant prompts without leaving Torq.
Show an Interaction Flow in the sidebar
You can set an Interact to appear in the sidebar when an Interaction Trigger initiates it.
Enable Sidebar Visibility: In a workflow triggered by a Torq Interact, click the trigger.
Show in Sidebar: Enable Show in sidebar. Once this option is enabled and the workflow is published, all workspace users can trigger the workflow directly from the sidebar.
Publish Changes: Click Publish to apply your configuration.
Once published, the Interaction Flow appears in the sidebar under Interact, using the workflowâs name (not the Interaction Flow name). The Interact tab will only be visible on the sidebar once at least one Interaction Flow is set to be shown.
Trigger an Interaction Flow from the sidebar
Access from the Sidebar: In the Torq sidebar, click Interact to open available Interaction Flows.
Select an Interaction Flow: Choose the Interaction Flow you want to execute. It runs directly within Torq, no external tab or window needed.
Monitor Execution: During execution, the Interaction appears as Pending until completion.
Restart the Interaction (if needed): While processing, click Discard & Start Over to start a new execution.
You can continue working elsewhere in Torq (Cases, Workflows, etc.) and return to the Interaction anytime.
Each Interaction execution is tied to its tab, open a new tab for additional executions.
Send sidebar notifications for Interaction Flows starting within a workflow
For interaction flows that start inside a workflow (via an Interaction Operator), you can send user notifications directly to the sidebar.
Enable the Sidebar Notification: In the Interaction Flow settings, go to the In-product access section, and enable the In-app sidebar option for the desired Interaction Flow.
Configure Destination Users: Specify the destination users to define who receives notifications:
Manually: Add users explicitly.
Context Reference: Dynamically pass users from workflow context (e.g., user email from an alert). This should always be an array, even if only a single value is passed.
See the examples below for a single email and multiple emails.
Single email:
[ "john.doe@example.com" ]
Multiple emails:
[
"[john.doe@example.com](<mailto:john.doe@example.com>)",
"[jane.smith@example.org](<mailto:jane.smith@example.org>)",
"[contact@company.com](<mailto:contact@company.com>)",
"[support@service.net](<mailto:support@service.net>)",
"[user123@gmail.com](<mailto:user123@gmail.com>)"
]
If multiple users are assigned, the Interaction and its notification are removed for all users once the first user completes it.
The videos below illustrate how to:
Configure an Interaction Flow notification to be sent to the sidebar.
Run the Interaction Flow from the sidebar.
End user experience
When a workflow runs, users receive a notification in the Torq app.
Pending Interactions appear in their sidebar under Interact.
A badge counter shows pending Interactions.
Completed Interactions are automatically cleared from the sidebar.
Use case examples
Run Interaction Flows while referencing torq
An analyst requests a firewall change. Instead of switching tools, they open the Firewall Network Request Interaction from the sidebar while referencing related cases or workflow executions.
Receive urgent Case Management (CM) task notifications
Urgent CM tasks now trigger sidebar notifications for analysts and SOC managers. Once completed, the Interaction disappears automatically from both the sidebar and the case, keeping the interface clean and focused.
Users, whether added manually or referenced via context, will receive a notification in the app when the workflow is executed.
In the sidebar, users can see how many Interactions are currently pending for them.
