Configure Torq Interact-triggered workflows to appear in the sidebar under the Interact menu. Anyone in the workspace can then access and run the Interaction Flow directly within Torq without needing to manage or bookmark external URLs. Reduce context switching and make it easier to complete tasks quickly while staying in the same interface and easily revisiting Interaction executions.
All workspace members can access and run any Interaction Flows shared to the sidebar.
Sidebar Visibility and Notifications for Interaction Flows
Set Sidebar Visibility for Interaction Flows
You can set an Interact to appear in the sidebar when an Interaction Trigger initiates it.
In a workflow triggered by an Interaction, click Trigger and then click Show in Sidebar. Then, any user can trigger the workflow.
Click Publish.
You should now be able to view the Torq Interaction in the sidebar under Interact.
The Interact tab will only be visible on the sidebar once at least one Interaction Flow is set to be shown.
Interaction Flows will be displayed under the name of the Workflow they are in, not the Interaction Flow itself.
Send an Interaction Flow Notification to the Sidebar
Send an Interaction Flow notification to the sidebar when it's initiated by an Interaction Operator, starting mid-workflow.
Open Interaction Flow Settings, and in the In-product access section, select the In-app sidebar checkbox.
Then, configure the users:
Manually: Added explicitly to the workflow configuration.
Context Reference: Dynamically passed through workflow context (for example, a user email extracted from an alert). See the examples below for a single email and multiple emails.
Single email:
[ "john.doe@example.com" ]
Multiple emails:
[
"john.doe@example.com",
"jane.smith@example.org",
"contact@company.com",
"support@service.net",
"user123@gmail.com"
]
You can configure multiple users to receive the Interaction. However, once the first user completes it, the notification and Interaction are automatically removed for all other users.
End Users
When a workflow executes, end users receive notifications in the Torq app. Once notified, users see the Interaction appear in their sidebar. The sidebar also shows a badge count indicating how many pending Interactions are waiting for their response. This ensures that critical tasks are visible and easy to access in real time.
Trigger an Interaction Flow from the Sidebar
In the sidebar, click Interact, then click the Interaction Flow name.
The Interaction will begin running inside Torq without opening an additional window.
When the Interaction Flow is executed, it will appear as 'Pending' in the sidebar.
To restart the Interaction Flow you're currently working on, click the Discard & Start Over button, which will appear as long as requests are processed.
Because the Interaction Flow runs within Torq, you can move throughout Torq (open Workflows, Cases, etc.) and return to the Interaction Flow where you left off.
Open Torq in another tab to run additional Interaction Flows simultaneously or a new execution of one. Each execution can only be accessed in the tab in which it was initially opened.
Use Case Examples
Run Interaction Flows While Referencing Torq
An analyst realizes they need to request a firewall change from the network security team.
Instead of switching to an external ticketing system, they can open a Firewall Network Request Interaction Flow from the sidebar.
While filling out the Interaction Flow, they can reference an open case or workflow execution to find the details.
Receive Urgent Case Management Task Notifications in the Sidebar
An urgent CM (Case Management) task allows analysts to receive time-sensitive notifications directly in the sidebar, in addition to accessing them through the relevant case. With this enhancement, the same Interaction can now be delivered both to the analyst and any other end-user who is eligible to respond.
Once the Interaction is completed, the notification automatically disappears from both the case and the sidebar. This ensures that urgent tasks are clearly visible to SOC managers or analysts without cluttering the interface once resolved.
Users, whether added manually or referenced via context, will receive a notification in the app when the workflow is executed.
In the sidebar, users can see how many Interactions are currently pending for them.
