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Assign Tasks to Torq Cases: Interact with Assignees
Assign Tasks to Torq Cases: Interact with Assignees

Learn how to automate interactions with case assignees by assigning tasks directly to cases in Torq.

Updated over a month ago

Improve team efficiency and streamline communication within Torq by automatically assigning tasks to cases. Tasks prompt the user to either acknowledge a message or provide requested information. Designed with Torq Interact, tasks integrate seamlessly, with pending ones easily trackable from the case's main view or timeline.

Setting Up a Task

  • Incorporate the Interact operator into your workflow.

  • In the Interaction Flow Settings, choose Case task as the Access type and input the relevant case ID.

When assigning multiple tasks simultaneously, the sequence is unpredictable.

Canceling a Task

  • When configuring the settings of an Interaction Flow, you can check the box Allow end-users to cancel tasks.

  • Analysts can then "delete" pending tasks and redo the handling process should they need to start handling a case from scratch.

  • When a pending task is canceled, the related workflow execution is also stopped. A new workflow execution is created when the analyst restarts the task.

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