27 articles
Automating Case Management with Torq: Key FeaturesGet an overview of Torq case management with recommended articles for further exploration.
Automatically Manage Cases with Torq WorkflowsLearn how to automate Torq case creation, update, and resolution using workflows.
Cases Triggers: Initiate Workflows with Torq Case Management EventsGet to know the events within the case lifecycle that can serve as triggers for Torq workflows.
Automating Case Timelines in Torq: Track Investigation ProgressLearn how to streamline investigations with case timeline automation using automated comments, user mentions, and public comment sharing.
Automating Observables: Enhance Threat Detection with TorqLearn how to automatically manage observables with Torq workflows.
Automating Notes in Torq Cases: Efficiently Store InformationLearn how to automatically manage notes in Torq cases.
Automating Attachments in Torq Cases: Add Context and InformationLearn how to automatically manage attachments in Torq cases.
Automating Cases Links in Torq: See the Bigger PictureLearn how to automatically manage links in Torq cases.
Automating Runbooks in Torq Cases: Streamline Investigations with InstructionsLearn how to automatically manage runbooks in Torq cases.
Automating Events in Torq Cases: Track Investigation-Related EventsLearn how to automatically manage events in Torq cases.
Assign Tasks to Torq Cases: Interact with AssigneesLearn how to automate interactions with case assignees by assigning tasks directly to cases in Torq.
Make Workflows Accessible in Torq Cases: Streamline InvestigationsLearn how to streamline investigations by making specific workflows easily accessible as actions within Torq cases.
Streamline Case Management Setup: Automated Provisioning in TorqLearn how to configure case management automatically as part of workspace provisioning.
Retrieve Cases Efficiently in Torq: Use the Query Cases StepLearn how to automatically filter and retrieve cases based on your defined criteria.
Automating Case Creation in TorqLearn how to automatically create cases in Torq using workflow steps.
Presets in Torq's HyperSOC: Quickly Access Relevant CasesLearn how Torq's presets streamline finding and focusing on priority cases.
Automating Custom Fields in Torq Cases: Track Additional Case DetailsLearn how to automate custom fields to efficiently capture, manage, and analyze organization-specific case details.
Custom States in Torq: Customize Investigation StagesLearn how to create custom states to tailor the investigation stages to your organization's needs.
Custom SLA Timers: Track Case Deadlines Automatically with TorqLearn how to automate custom case SLAs for tracking deadlines and managing time limits specific to your organization's requirements.
Customize Case State Transitions with Torq WorkflowsLearn how to customize case state transitions, ensuring each transition meets specific requirements before execution.
Cases Settings Page: Configure Torq's HyperSOCLearn how to customize Torq's HyperSOC settings.
Socrates AI Analyst: Transforming Case InvestigationsDiscover how Socrates, Torq's AI SOC analyst, accelerates investigations, offers insights, and streamlines case management processes.
Socrates Tools: Empower Socrates to Take Action on CasesLearn about the actions Socrates, Torq's AI analyst can perform and how to expand its out-of-the-box capabilities.
Transform Your SOC with Responsible AIDiscover how Torq's Socrates AI Analyst ensures trust through responsible use and transparency.
Socrates Auditing: Monitor Your AI AnalystSee where Socrates' actions are audited to ensure transparency.
Leverage Torq Cases for Identity and Access ManagementLearn how to manage suspicious activity alerts with Torq cases for quick resolution and stakeholder updates.
Sync Torq Cases with External TicketsLearn to sync Torq cases with external ticketing systems like JIRA or ServiceNow for efficient cross-team security event tracking.