Cases
38 articles
- Automating Case Management with Torq: Key FeaturesGet an overview of Torq case management with recommended articles for further exploration.
- Automatically Manage Cases with Torq WorkflowsLearn how to automate Torq case creation, update, and resolution using workflows.
- Cases Triggers: Initiate Workflows with Torq Case Management EventsGet to know the events within the case lifecycle that can serve as triggers for Torq workflows.
- Automating Case Timelines in Torq: Track Investigation ProgressLearn how to streamline investigations with case timeline automation using automated comments, user mentions, and public comment sharing.
- Automating Observables: Enhance Threat Detection with TorqLearn how to manage observables automatically with Torq workflows.
- Automating Notes in Torq Cases: Efficiently Store InformationLearn how to automatically manage notes in Torq cases.
- Automating Attachments in Torq Cases: Add Context and InformationLearn how to automatically manage attachments in Torq cases.
- Automating Cases Links in Torq: See the Bigger PictureLearn how to automatically manage links in Torq cases.
- Automate Runbooks in Torq Cases: Streamline Investigations with InstructionsLearn how to manage runbooks automatically, and in the centralized Runbooks page.
- Automating Events in Torq Cases: Track Investigation-Related EventsLearn how to automatically manage events in Torq cases.
- Assign Tasks to Torq Cases: Interact with AssigneesLearn how to automate interactions with case assignees by assigning tasks directly to cases in Torq.
- Make Workflows Accessible in Torq Cases: Streamline InvestigationsLearn how to streamline investigations by making specific workflows easily accessible as actions within Torq cases.
- Streamline Case Management Setup: Automated Provisioning in TorqLearn how to configure case management automatically as part of workspace provisioning.
- Query Cases Step: Retrieve Cases Efficiently in TorqLearn how to automatically filter and retrieve cases based on your defined criteria.
- Automating Case Creation in TorqLearn how to automatically create cases in Torq using workflow steps.
- Automate Case Reviews: Ensure Investigation Quality in Torq's HyperSOCLearn about the workflow steps and triggers you can use to automate the case review process.
- Automate Case Access Restriction: Ensure Information ConfidentialityLearn about managing and updating case access restrictions in workflows.
- Automatically Manage Custom Case TabsLearn how to automatically create and manage custom tabs for cases.
- Automatically Embed Details in Case DescriptionsLearn how to embed details directly in case descriptions to spotlight critical case details using workflows.
- Saved Views: Quickly Access Relevant CasesLearn how Torq's views streamline finding and focusing on priority cases and specified case categories.
- Automating Custom Fields in Torq Cases: Track Additional Case DetailsLearn how to automate custom fields to efficiently capture, manage, and analyze organization-specific case details.
- Custom States in Torq: Customize Investigation StagesLearn how to create custom states to tailor the investigation stages to your organization's needs.
- Custom SLA Timers: Track Case Deadlines Automatically with TorqLearn how to automate custom case SLAs for tracking deadlines and managing time limits specific to your organization's requirements.
- Customize Case State Transitions with Torq WorkflowsLearn how to customize case state transitions, ensuring each transition meets specific requirements before execution.
- Cases Settings Page: Configure Torq's HyperSOCLearn how to customize Torq's HyperSOC settings.
- Configure SLA DisplayDisplay either the time remaining until the SLA target or the time elapsed since it began.
- Socrates: Transform Case InvestigationsDiscover how Socrates, Torq's AI SOC analyst, accelerates investigations, offers insights, and streamlines case-management processes.
- Socrates Tools: Empower Socrates to Take Action on CasesLearn about the actions Socrates, Torq's AI analyst, can perform and how to expand its out-of-the-box capabilities.
- Transform Your SOC with Responsible AIDiscover how Torq's Socrates AI Analyst ensures trust through responsible use and transparency.
- Socrates Auditing: Monitor Your AI AnalystSee where Socrates' actions are audited to ensure transparency.
- Track Socrates UsageLearn how to track Socrates usage by case count to optimize your license.
- Socrates Actionplans: Optimize Runbooks for Socrates-assigned CasesLearn how Socrates Actionplans can be generated from runbooks to enhance AI-driven case management.
- Socrates: Investigate Outside a CaseAsk Socrates Investigator anything - investigate, review, and take action at a workspace level.
- Socrates Builder: Getting StartedLearn how to use Socrates Builder to create, test, and publish production-grade Torq workflows through natural conversation.
- Socrates Builder: Prompting and Iteration GuideLearn how to write effective prompts, iterate on results, and get the most out of your Socrates Builder sessions.
- Socrates Builder: Supported Capabilities and Known LimitationsUnderstand what Socrates Builder can do, including supported workflow operations, workspace awareness, and security considerations.
- Leverage Torq Cases for Identity and Access ManagementLearn how to manage suspicious activity alerts with Torq cases for quick resolution and stakeholder updates.
- Sync Torq Cases with External TicketsLearn to sync Torq Cases with external ticketing systems like Jira or ServiceNow for efficient cross-team security event tracking.