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Automating Events in Torq Cases: Track Investigation-Related Events
Automating Events in Torq Cases: Track Investigation-Related Events

Learn how to automatically manage events in Torq cases.

Updated over a week ago

Attaching events to a case is crucial for providing a comprehensive view to anyone reviewing it. This ensures all relevant information is considered during the investigation.

Learn how to review events during a case investigation.

One example is event deduplication. Once a case is created after an event is processed, duplicate events shouldn't create new cases. You can keep a record of the duplicate events by attaching them to the existing case.

Attaching and Detaching Events

  1. Attach an Event to a Case: Use the Attach event to case step. You will need to:

    • Specify the case ID where the event should be attached.

    • If attaching an event other than the one triggering the workflow, use the Torq event ID optional parameter to specify which event to attach.

    • Optionally, add an Event name to provide a descriptive label for easier navigation within the attached events list.

  2. Detach an Event from a Case: Use the Detach event from case step. This works similarly to attaching events but removes the event from the case instead.

Attach an event to a case
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