To ensure a thorough understanding of a case, verify if any events have been attached that could provide essential context.
If a case is created by a workflow triggered by an integration event, the initiating event is automatically attached to the case and displayed at the bottom of the event list.
Accessing Attached Events
The events attached to a case are visible in the case Events tab.
Navigate to the Cases page.
Select the desired case and expand to see the full case view.
Click on the Events tab to view the attached events.
Events are listed chronologically, with the most recent additions at the top, allowing you to easily track new developments as they are recorded.
