Customize Torq Case Management
7 articles
- Saved Views: Quickly Access Relevant CasesLearn how Torq's views streamline finding and focusing on priority cases and specified case categories.
- Automating Custom Fields in Torq Cases: Track Additional Case DetailsLearn how to automate custom fields to efficiently capture, manage, and analyze organization-specific case details.
- Custom States in Torq: Customize Investigation StagesLearn how to create custom states to tailor investigation stages to organizational needs.
- Custom SLA Timers: Track Case Deadlines Automatically with TorqLearn how to automate custom case SLAs for tracking deadlines and managing time limits in line with organizational requirements.
- Customize Case State Transitions with Torq WorkflowsLearn how to customize case state transitions, ensuring each transition meets specific requirements before execution.
- Cases Settings Page: Configure Case Management in TorqLearn how to customize Torq's Case Management settings.
- Configure SLA DisplayDisplay either the time remaining until the SLA target or the time elapsed since it began.