6 articles
Allow Quick and Easy Access to Relevant Cases with Torq's PresetsLearn how Torq's presets streamline finding and focusing on priority cases.
Enhance Case Tracking with Custom Fields in TorqLearn how to use custom fields to efficiently capture, manage, and analyze additional, organization-specific case details.
Tailoring Investigation Stages: Custom States in TorqLearn how to use custom states to tailor the investigation stages to your organization's needs.
Track Case Deadlines Automatically with Torq: Custom SLA TimersLearn how to automate custom case SLAs for tracking deadlines and managing time limits specific to your organization's requirements.
Customize State Transitions: Tailor Case State Changes in TorqLearn how to customize case state transitions, ensuring each transition meets specific requirements before execution.
Set Automatic Refresh for the Cases PortalLearn how to set an automatic refresh rate for the Cases Portal.