Torq's HyperSOC is designed to be customizable, allowing you to configure its settings based on your organization's specific needs. By centralizing key configurations within the Settings > Cases page, you can efficiently manage case behavior, enhancing operational efficiency and clarity.
Available Settings:
Auto Refresh: Set the auto-refresh interval for the Cases page.
Public Notes/Comments: Enable the option to mark notes and comments as public.
Auto Refresh Interval
Set how frequently the Cases page refreshes to display new cases.
By default, the page does not auto-refresh to prevent unexpected changes during automated updates. Analysts need to manually refresh the page to see case updates.
Alternatively, you can use the Set Case Management Auto Refresh Interval step to automatically adjust the refresh interval. Simply specify the desired time in seconds for automatic updates.
This setting applies to all users within the workspace.
Public Notes/Comments
Enable the option to mark notes and comments as public, distinguishing them from internal communications and indicating their relevance to external stakeholders. Learn more about public notes and comments.
By default, all notes and comments are private. Once this option is enabled, users can manually or automatically mark individual notes or comments as public.
To enable full functionality, a published workflow is required to implement external communications.