Display custom field and observable details directly in a case description. Embedded mentions give high visibility of key details, without switching tabs or scrolling through the full case context.
Embed details automatically through a workflow, or manually in a case.
How to use
Add embedded observable or custom field mentions automatically in the following workflow steps:
Create a case: Add the Case description optional parameter to the step, and enter the relevant mentions in the field.
Create a case from JSON: Include the relevant mentions in the case description when creating a case from a JSON payload.
Create a case from template: Add the Case description optional parameter to the step, and enter the relevant mentions in the field.
Change case description: Enter the relevant mentions in the Case description parameter.
Use the following structure in the Description field:
For observables, use
[mention://observable/<observable_ID>]For custom fields, use
[mention://custom_field/<field_name>]
