The case timeline displays comments and events chronologically, offering a detailed overview of all case-related actions. It helps you grasp the investigation's progress and plan future steps effectively.

Use the filter icon at the bottom of the timeline to filter by action type, the entity (workflow or user) that performed the action, or the time when the action occurred. Action types include:

Mention users in comments to notify them of the timeline updates.

You can mention users in timeline comments by typing @ and selecting a user from the list. The mentioned user or users will be notified by email.

Marking a timeline comment as public adds a “Public” tag to its metadata. Workflows in Torq can use this tag, and third-party apps can access it through the API—for example, to display comments in a customer portal or share them with people who don’t have Torq access.

Include images related to the case investigation, such as screenshots of scan results, chat conversations, and more, in the timeline.

The image is visible in the case timeline and can also be accessed through the Attachments tab.

The timeline captures various events, each marked with the date, time, and the initiator’s details (user or workflow). If a workflow initiates an event, the timeline will link to its execution.

These are the events that generate timeline entries: