The "Synchronize Torq Case Assignee to Jira" workflow template enhances case management efficiency by automating the synchronization of assignees between Torq and Jira. Triggered when a case is re-assigned to a new teammate, the workflow fetches the Jira issue key from the case custom fields and reassigns the Jira ticket to the same person in Torq using their email address. This seamless integration eliminates manual updates and ensures that users are consistently aligned across platforms, optimizing collaboration and response times.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when case is assigned to a new teammate.
Fetch Jira issue key from Case Custom Fields.
Assign the Jira ticket to the same user in Torq based on the users email address.
Vendors
Utils, Jira Cloud, Torq Cases
Tips