This workflow template automates the process of synchronizing comments from Torq cases to Jira tickets when new comments are added. It streamlines case management by ensuring all relevant updates are promptly reflected across systems, enhancing collaboration and issue tracking efficiency. Ideal for organizations using Jira for project management, this workflow boosts operational transparency and communication effectiveness.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when a new comment is added.
Fetch for Jira issue key from Case Custom Fields.
Add the new comment to Jira ticket.
Vendors
Utils, Jira Cloud, Torq Cases
Tips