This workflow template facilitates seamless case management by synchronizing state changes between Torq cases and Jira tickets. When a Torq case changes state, the workflow automatically updates the corresponding Jira ticket to reflect the new status. This ensures that teams maintain consistent and up-to-date information across platforms, enhancing collaboration and reducing the likelihood of communication errors. Ideal for organizations using both systems for effective incident management and resolution.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when a case state changes.
Fetch for Jira issue key from Case Custom Fields.
Map Torq Case States with Jira States.
Update ticket with the corresponding state.
Vendors
Utils, Jira Cloud, Torq Cases
Tips