This workflow template enables seamless case management synchronization between Torq and ServiceNow. By automatically updating ServiceNow incidents according to changes in Torq case states, organizations can maintain consistent records and streamline incident resolution processes. Ideal for enhancing operational efficiency, this workflow ensures that status changes in Torq are accurately reflected in ServiceNow, facilitating effective case tracking and management.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when a case state changes.
Assign the new state to the ServiceNow incident.
Map Torq states to corresponding ServiceNow case updates or resolutions.
Vendors
Utils, ServiceNow, Torq Cases
Tips