This workflow template enables seamless synchronization between Torq Cases and ServiceNow. By automatically triggering when a new attachment is added to a Torq Case, the workflow fetches the necessary download link and attaches the file to the corresponding ServiceNow Incident. Streamline your incident response and case management processes with this easy-to-implement solution, ensuring critical information is shared effortlessly across platforms.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when a new attachment is added to a case.
Request an attachment download link in Torq Cases.
Attach the downloaded file to a ServiceNow Incident.
Vendors
Utils, ServiceNow, Torq Cases
Tips