This workflow template facilitates seamless synchronization of case severity levels between Torq and Jira, ensuring consistent priority management across platforms. Triggered by any change in case severity in Torq, the workflow accurately maps these changes to corresponding Jira priorities and updates the relevant Jira ticket accordingly. Designed for efficient case management, this integration enhances cross-platform collaboration and incident tracking effectiveness.
Use Cases
Case Management
Workflow Breakdown
Workflow triggers when severity is changed.
Fetch Jira issue key from Case Custom Fields.
Maps the Torq severity to the correspondent Jira values.
Updates Jira ticket with the accurate Severity.
Vendors
Utils, Jira Cloud, Torq Cases
Tips