Attach files to cases to supplement them with additional details, such as screenshots, source code, relevant documents, and more.
At this stage, we recommend avoiding potentially malicious files as attachments, as other users may accidentally download and open them.
Add an Attachment
Upload files from your computer:
Go to the Attachments tab in the case and click Upload Files [OR]
From the case timeline:
When an image is included in a timeline comment, it's automatically saved as an attachment.
Access an Attachment
Once an attachment has been added to a case, you can download the file from the Cases portal:
