Overview
Attach files to cases to supplement them with additional details, such as screenshots, source code, relevant documents, and more.
At this stage, we recommend avoiding potentially malicious files as attachments, as other users may accidentally download and open them.
Add an attachment
Upload files from your computer:
Go to the Attachments tab in the expanded case view and click Add Attachments.
[OR]
From the case timeline.
[OR]
Paste an image into the timeline comment text box.
When an image is included in a timeline comment, it's automatically saved as an attachment.
Access an attachment
Once an attachment has been added to a case, you can download the file from the expanded Cases panel.
