The "Generate a Report for Torq Cases in Microsoft Docx Format" workflow template provides businesses with an automated solution for compiling and organizing case-related data into a Microsoft Word document. It streamlines the process of reporting on Torq cases, user analyst activities, and mean time to resolution (MTTR) metrics for specific reporting periods. The workflow assembles information from ongoing, closed, and active cases, converting the gathered data into tabular markdown formats. As a final output, this template generates a comprehensible, base64 encoded Word file, which can be readily shared and accessed across the organization for case management and analytical purposes.
Use Cases
Case Management
Workflow Breakdown
Use the workflow as a nested workflow and provide the desired reporting period
Gather information from cases, case activity, and closed cases and create markdown tables for the report.
Generate the file and send the base64 encoded file as the output.
Vendors
Scripting, Utils, Torq, Torq Cases
Workflow Output
A base64 encoded Microsoft Word file with the report details.