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Generate a Report for Torq Cases in Microsoft Docx Format - Workflow Template
Generate a Report for Torq Cases in Microsoft Docx Format - Workflow Template

A nested workflow that generates a report on Torq cases, analyst activity, and case MTTR reporting with output as a Microsoft Word document.

Updated over 6 months ago

This Torq workflow template provides a streamlined process for generating comprehensive reporting on Torq cases and analyst activities. The template is particularly useful for case management, offering detailed documentation in a Microsoft Word document. It facilitates the collection of data from active, resolved, and closed cases, computes the Mean Time to Resolve (MTTR) metrics, and presents this information in easy-to-read markdown tables. The outcome is a base64 encoded Word file, ensuring secure and straightforward distribution of the report. Ideal for organizations looking to optimize case oversight and review analyst performance over specific time frames.

Use Cases

Case Management

Workflow Breakdown

  1. Use the workflow as a nested workflow and provide the desired reporting period

  2. Gather information from cases, case activity, and closed cases and create markdown tables for the report.

  3. Generate the file and send the base64 encoded file as the output.

Vendors

Scripting, Utils, Torq, Torq Cases

Workflow Output

A base64 encoded Microsoft Word file with the report details.

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