This Torq workflow template provides a streamlined process for generating comprehensive reporting on Torq cases and analyst activities. The template is particularly useful for case management, offering detailed documentation in a Microsoft Word document. It facilitates the collection of data from active, resolved, and closed cases, computes the Mean Time to Resolve (MTTR) metrics, and presents this information in easy-to-read markdown tables. The outcome is a base64 encoded Word file, ensuring secure and straightforward distribution of the report. Ideal for organizations looking to optimize case oversight and review analyst performance over specific time frames.
Use Cases
Case Management
Workflow Breakdown
Use the workflow as a nested workflow and provide the desired reporting period
Gather information from cases, case activity, and closed cases and create markdown tables for the report.
Generate the file and send the base64 encoded file as the output.
Vendors
Scripting, Utils, Torq, Torq Cases
Workflow Output
A base64 encoded Microsoft Word file with the report details.